Award Ticket
Use your Aeroméxico Rewards Points to book your next business trip.
Aeroméxico Rewards Business offers a wide selection of affiliated airlines so that your company and collaborators can make the most of Aeroméxico Rewards Points. Use your Points to obtain the Award Ticket that best suits the needs of your business trip.
Use your Aeroméxico Rewards Points to travel free of charge to different cities in Mexico, the United States, Canada, Central and South America, as well as Europe and Asia.
With the Award Ticket with dynamic fare you have total availability of seats in Aeromexico, Delta, Air France and KLM using the Aeroméxico Rewards Points of your Corporate Account.
Use your Aeroméxico Rewards Points from your Corporate Account to reach any of the destinations operated by SkyTeam® airlines in the world.
The SkyTeam® Around the World Award Ticket allows you to make six stop overs as you travel around the world while arriving at your place of origin.
Terms and Conditions
Terms and conditions
By acquiring any Aeroméxico Rewards Award Ticket, you acknowledge and accept these “Terms and Conditions for Aeroméxico Rewards Award Tickets”.
Aeroméxico Rewards Award Tickets. Defined as plane tickets Aeroméxico Rewards Members may acquire by redeeming Aeroméxico Rewards Points, including Award Tickets and Dynamic Fare Award Tickets.
Award Ticket: fare-free plane tickets, which are subject to availability and are under controlled availability, which depends on the demand for each flight based on the schedule, route and date of each flight (among other factors). Such flights might be operated by Aeroméxico and any airline in the Skyteam/OAL alliance. Applicable to one-way, round trip and multi-city itineraries. To redeem this type of Award Ticket, the required number of Aeroméxico Rewards Points is fixed, as set forth in this table:
https://s3media.clubpremier.com/CPcms/pdf/newticketaward.pdf?_ga=2.42878893.940232394.1581959108-1916349579.1578503017
Dynamic-Fare Award Ticket: plane tickets with a public fare converted into Aeroméxico Rewards Points, for flights operated exclusively by Aeroméxico, Aeroméxico Connect, Delta, KLM and Air France. Dynamic-Fare Award Tickets and the required number of Aeroméxico Rewards Points are subject to branded fare rules as set forth by the airline operating flights, and depends on the demand for each flight, which varies based on time, date and route (among other factors established by each airline). Applicable to one-way, round trip and multi-city itineraries.
How to acquire a Aeroméxico Rewards Award Ticket
In order to acquire a Aeroméxico Rewards Award Ticket, whether it be an Award Ticket or a Dynamic-Fare Award Ticket, Aeroméxico Rewards Members must redeem (use and/or exchange) a given number of Aeroméxico Rewards Points and pay applicable taxes and booking fees. These last two charges must always be paid with cash, not Aeroméxico Rewards Points.
The fare of Aeroméxico Rewards Award Tickets will always be other than 0 (zero) Aeroméxico Rewards Points. You acknowledge and accept that Award Tickets will under no circumstance be free.
Cash+Points
If Aeroméxico Rewards Members do not have enough Aeroméxico Rewards Points, they may acquire Aeroméxico Rewards Award Tickets by paying one part with Aeroméxico Rewards Points and the balance with money, by a valid credit or debit card.
These two types of Aeroméxico Rewards Award Tickets may be paid with Aeroméxico Rewards Points or Cash+Points (money + Aeroméxico Rewards Points). The ticket price will depend on the route and the season (high or low):
High season:
Holy Week period: starts the Monday before Holy Week and ends the Sunday after the week of Easter (4 weeks in total).
Summer period: June 1st to August 18th
Christmas period: December 8th to January 16th
Low season: The rest of the year
The combined cash+Points scheme works as follows:
Acquire the flight with 75% (seventy-five percent) Aeroméxico Rewards Points plus 25% (twenty-five percent) cash;
Acquire the flight with 50% (fifty percent) Aeroméxico Rewards Points plus 50% (fifty percent) cash, or
Acquire the flight with 35% (thirty-five percent) Aeroméxico Rewards Points plus 65% (sixty-five percent) cash.
The amount to be paid with cash will vary based on the quote for the selected Aeroméxico Rewards Award Ticket.
The minimum percentage which may be paid with Aeroméxico Rewards Points is 35% (thirty-five percent) of the total Aeroméxico Rewards Points value of the selected Aeroméxico Rewards Award Ticket.
This Cash+Points alternative will be available to all Aeroméxico Rewards members when they book their flights on https://vuelaconpuntos.clubpremier.com/
Aeroméxico Rewards Award Ticket booking fee
”Award Ticket” and “Dynamic-Fare Award Ticket” booking fees are equivalent to $290.00 (two hundred and ninety pesos 00/100, national currency) for bookings done through the Web site (https://vuelaconpuntos.clubpremier.com/ and $580.00 (five hundred and eighty pesos 00/100, national currency) for bookings done through any other channel. These charges may not be paid with Aeroméxico Rewards Points and must be covered in a single disbursement.
Even if they pay with the Cash+Points system, Aeroméxico Rewards members must pay applicable taxes and booking fees.
How to book and/or acquire Aeroméxico Rewards Award Tickets
Aeroméxico Rewards Award Tickets may be booked and/or acquired:
Premier Point redemption online at https://vuelaconpuntos.clubpremier.com/
Premier Point redemption by phone, calling the Aeroméxico Rewards Call Center (Aeroméxico Rewards Call Center (52 55) 1519 4040); and
Premier Point redemption in person, at Aeroméxico ticketing offices
When requesting Aeroméxico Rewards Award Tickets by phone or at a ticketing office, please bear in mind these Aeroméxico Rewards Award Tickets are subject to availability. To book an Aeroméxico flight, you need to call a minimum of 24 (twenty-four) hours before the flight’s departure. To book flights onboard SkyTeam airlines and affiliates, you need to call at least 7 (seven) working days before the flight is scheduled to depart. The aforementioned time frames are for reference only. Seats are subject to availability.
Redemption of Aeroméxico Rewards Award Tickets on the Web site:
Go to www.clubpremier.com
Log on to your Aeroméxico Rewards account.
Go to “Use”, “Book your trip” and then to “Flights” to book the Award Ticket or Award Tickets you wish to get with Aeroméxico Rewards Points, or go directly to https://vuelaconpuntos.clubpremier.com/
Select your origin, your destination and the number of passengers.
Purchase or redeem your Award Ticket and pay applicable taxes in one disbursement**.
The Member will receive the following confirmations via e-mail:
Booking an Award Ticket or Dynamic-Fare Award Ticket.
**By redeeming points to obtain a Aeroméxico Rewards Award Ticket, you accept the terms and conditions of such ticket and the corresponding branded fare or class.
Physical reception of Aeroméxico Rewards Award Tickets at the Aeroméxico Ticketing Office
If the holder, i.e. the Aeroméxico Rewards Member who did the redemption, goes to pick up their Aeroméxico Rewards Award Tickets to any ticketing office, they will have to:
Provide their Aeroméxico Rewards Member Card.
Show an official, valid picture ID and provide a copy of it.
Show the verification code the Member will receive in the e-mail associated to their Aeroméxico Rewards Account.
Provide the booking confirmation code.
Pay any applicable taxes and fees.
If a third party goes on their behalf, they will have to:
Provide a copy of the Aeroméxico Rewards Member Card of the account from which Aeroméxico Rewards Points were redeemed for the Award Ticket(s).
Provide a copy of the Aeroméxico Rewards account holder’s official, valid picture ID.
Show an official, valid picture ID and a power of attorney signed by the Aeroméxico Rewards Account holder who acquired the Award Tickets to prove said third party is authorized to pick them up, and leave a copy.
Provide the booking confirmation code.
Aeroméxico Rewards Award Ticket seat assignment
Seat assignment for Award Tickets onboard Aeroméxico flights will be subject to a charge from the moment of purchase up until 24 (twenty-four) hours prior to boarding for international flights, and 48 (forty-eight) hours for domestic flights.
Seat assignment for Dynamic-Fare Award Tickets onboard Aeroméxico flights is subject to branded fare rules, which you may find on Aeroméxico’s Web site https://aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias/
Seat assignment rules for any other kind of Award Ticket onboard Sky Team airlines or other participating airlines apply per trip leg and may vary.
The seat assignment charge applies per trip leg and may vary.
Does not apply to SkyTeam Elite Plus Members or to Aeroméxico Rewards Platinum and Titanium Members.
The seat assignment charge may be paid with Aeroméxico Rewards Points or by credit or debit card. The Cash+Points option does not apply to this charge.
Changes to Aeroméxico Rewards Award Tickets
To make changes to any Aeroméxico Rewards Award Ticket, please call the Aeroméxico Rewards Call Center. Change fees apply.
Award Ticket change fees
Change fees are not applicable to Aeroméxico Rewards Titanium Members, as long as the change is made more than 21 (twenty-one) days prior to the trip.
The fee for changing the date of an Award Ticket will be the equivalent in national currency of $1,070.00 MXN (one thousand and seventy Mexican pesos) for domestic flights and $1,930.00 MXN (one thousand nine hundred and thirty Mexican pesos) for international flights. The payment of this fee allows the client only to change the date of the outgoing flight, the return flight or both, i.e., flight dates may be changed as long as the origin and the destination of the new itinerary are the same as those of the original itinerary and in the same season. Once the ticket has been issued, changes to the route, the passenger’s name and the service class are not allowed.
If the date of the Award Ticket is changed from low season to high season, the Aeroméxico Rewards Member will have to redeem Aeroméxico Rewards Points from their account to make up for the difference and pay the corresponding taxes in one disbursement. If the date is changed from high season to low season, Aeroméxico Rewards Points will not be adjusted.
The following rules apply to Award Tickets acquired on promotion:
If the promotion on which the Ticket was acquired is still valid and there is enough availability, the Aeroméxico Rewards Member will only have to pay the tax difference, if any.
If the promotion on which the Ticket was acquired is not valid anymore, Aeroméxico Rewards Points will be redeemed from the Member’s account to make up for the difference between the promotion value and the Award Ticket at regular value. The tax difference, if any, will also have to be paid.
Changes to Award Tickets issued with the American Express® 2x1 (two for one) voucher (coupon) are allowed as long as such voucher (coupon) is still valid under its own terms and conditions, and only for the same season the voucher was originally used. If the voucher is no longer valid, no changes can be made.
For Award Tickets acquired between May 20th and August 31st, 2020, the flight date change fee will be waived on Award Tickets for flights between May 20th, 2020 and April 30th, 2021. Said waiver will only apply 1 (one) time, i.e., for 1 (one) flight date change. If the Member wishes to change the date of their Award Ticket again, the aforementioned fees will be charged.
The fee will be charged for every passenger in the booking whose flight dates are changed.
Dynamic-Fare Award Ticket change fees:
Changes to Dynamic-Fare Award Tickets will incur the corresponding branded fare rules. Said rules will be those established by the airline operating the flight.
For more information, review Aeroméxico’s branded fares Terms and conditions at: https://www.aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias
For more information, review Delta’s branded fares Terms and Conditions at:
https://es.delta.com/en_US/traveling-with-us/onboard-experience/
For more information, review KLM’s branded fares Terms and Conditions at:
https://www.klm.com/travel/mx_es/plan_and_book/ticket_information/ticket_options/index.htm
For more information, review Air France’s branded fares Terms and Conditions at:
https://www.airfrance.com.mx/MX/es/local/transverse/footer/edito_cgv.htm
Cancelling Aeroméxico Rewards Award Tickets
Aeroméxico Rewards Award Tickets may be cancelled free of charge within 24 (twenty-four) hours of purchase. Said cancellation is only applicable to domestic flights within Mexico which are scheduled to depart 7 (seven) days later or longer, and not to international flights. In this case, Aeroméxico Rewards will reimburse the Aeroméxico Rewards Member all Aeroméxico Rewards Points redeemed to purchase the Award Ticket, as well as the money paid for fees and taxes, except for the booking fee. Aeroméxico Rewards will reinstate Aeroméxico Rewards Points to the Aeroméxico Rewards Account from which Aeroméxico Rewards Points were redeemed. The money paid for fees and taxes, except for the booking fee, will be reimbursed to the bank card with which they were paid.
Once the aforementioned term is elapsed, the Award Ticket may not be cancelled or reimbursed. If the Member decides not to use the Award Ticket and does not have a flight date scheduled, their Award Ticket will be open for a future flight on the same route, season and cabin. The Award Ticket will be open for 1 (one) year after the original issuing date, so the trip must be completed within said validity period. Route or cabin changes are not applicable to new Award Tickets. However, there might be a tax and Premier Point difference between the original Award Ticket and the new one. Said difference must be covered when the new Award Ticket is issued. The issuing of the new Award Ticket is subject to seat availability on the desired flight.
To make this request, please call the Aeroméxico Rewards Call Center (52 55 1519 4040).
Term
These terms and conditions are valid indefinitely.
Aeroméxico Rewards Award Ticket restrictions
Travel Agencies are not authorized to book or issue Aeroméxico Rewards Award Tickets. However, they may help Aeroméxico Rewards Members with the redemption procedure through Aeroméxico Rewards-authorized channels.
Premier Point redemption does not include the payment of taxes or Award Ticket booking fees.
Only 1 (one) stopover will be allowed for each round-trip Award ticket, subject to the following conditions:
A stopover is defined as a stop lasting more than 24 (twenty-four) hours between domestic and/or international flights.
The city of destination is not considered a stopover.
A stopover is allowed, as long as there aren’t more than 2 (two) connections between the origin and the destination, including any connection made to/from the stopover.
The stopover city must be within a valid route provided by the system.
Dynamic-Fare Award Tickets do not participate in promotions offered by Aeroméxico Rewards, unless otherwise specified.
Mexico refers to the territory within the United Mexican States.
Validity of 1 (one) year from the original issuing date.
General conditions of booking fees and change and cancellation fees
Fees and all charges expressed in dollars will be calculated in national currency using the exchange rate valid upon payment of the booking.
Invoicing
Should you need the digital fiscal receipt of your purchase, you may obtain it at: https://webportal.edicomgroup.com/customers/clubPremier/consulta-ticket-cfdi-clubpremier.html, with your authorization number and your Member number. Your fiscal receipt will be available 2 (two) working days after payment. After that, you will have 8 (eight) calendar days to request your electronic invoice by providing federal taxpayer’s ID, fiscal address and e-mail.
You may only invoice the portion paid with cash in the Cash+Points modality, given Aeroméxico Rewards Points do not have a monetary value.
Fraud
Aeroméxico Rewards reserves the right to take any action it deems appropriate should it detect frauds, fraudulent conducts or wrongdoing by Members with Aeroméxico Rewards accounts.
PLM Premier, S.A.P.I. de C.V. reserves the right to suspend any Aeroméxico Rewards Member temporarily or to terminate them definitively from the Program for failure to comply with Aeroméxico Rewards’s Terms and Conditions or in order to protect its interests, notifying the Aeroméxico Rewards Member in writing 24 (twenty-four) hours in advance. Temporary suspension shall result in the Aeroméxico Rewards Account being disabled during its term. During said term, the Aeroméxico Rewards Member shall thus be unable to credit Points to their Aeroméxico Rewards Account and to Redeem or Exchange Points credited to their Aeroméxico Rewards Account. All Benefits generally granted to Aeroméxico Rewards Members shall also be suspended. Definitive termination shall result in the definitive cancellation of the Aeroméxico Rewards Account, of any Points accredited to it and of all Benefits granted to Aeroméxico Rewards Members.
General Terms and Conditions
Aeroméxico Rewards Points and the redemption of Aeroméxico Rewards Award Tickets will be subject to the rules terms, conditions, exclusions and limitations of the Aeroméxico Rewards program, available at www.clubpremier.com.
Aeroméxico Rewards reserves the right to amend Plans, the amount and the Benefits at any time, without prior notice.
Enrollment into the Aeroméxico Rewards Program does not guarantee the availability of any reward in the Aeroméxico Rewards Program. Aeroméxico Rewards is not responsible for Members’ ability or inability to use, exchange or redeem Aeroméxico Rewards Points earned by signing up for Aeroméxico Rewards.
Should enrollment to Aeroméxico Rewards be used by Members for improper purposes or unduly obtained from a Bank Card, fraud or any other unlawful means, Aeroméxico Rewards may, at its sole discretion, cancel, void, refuse to honor and/or confiscate them and pursue any and all rights and remedies that may be available.
The Aeroméxico Rewards Member agrees to cooperate with all reasonable requests by Aeroméxico Rewards aimed at investigating or taking legal action against any party involved or any party suspected of being involved in the unlawful use of enrollment into the Aeroméxico Rewards Program, of committing fraud with such enrollment, and fraudulent conducts or wrongdoing by Members in connection with Aeroméxico Rewards Accounts.
Aeroméxico Rewards Points referred to in the Aeroméxico Rewards Program are not actual physical points, but a representation of credits in the Aeroméxico Rewards Program. Said Points are not equivalent or convertible to cash currency.
All Award Tickets and Dynamic-Fare Award Tickets are subject to availability. Fees and conditions set forth by Aeroméxico or by airlines affiliated to Aeroméxico (SkyTeam) will apply, as they provide the airline service and Aeroméxico Rewards only interacts as a payment method for airline tickets.
Aeroméxico Rewards (PLM Premier, S.A.P.I. de C.V.) is responsible solely for issuing the Aeroméxico Rewards Award Ticket and not for operating the commercial flights. The Aeroméxico Rewards Member thus accepts that any complaint associated directly with the operation of the flight must be directed to the relevant provider. Aeroméxico Rewards is not associated to commercial flight operation.
Moreover, the Aeroméxico Rewards Member accepts that Aeroméxico Rewards is not accountable if the flight gets canceled due to problems facing the airline provider, bad weather or any other act of God or force majeure due to which the airline must cancel its flight. The Aeroméxico Rewards Member thus releases Aeroméxico Rewards from liability in these cases, since Aeroméxico Rewards is solely responsible for operating as a payment method and issuing the Aeroméxico Rewards Award Ticket. The Aeroméxico Rewards Member accepts that any complaint associated directly with the operation of the flight must be reviewed by the relevant airline provider and will be handled according to the transportation agreement entered into with the airline.
The Aeroméxico Rewards Member undertakes to have all documentation (ID, plane ticket, valid passport, tourist card(s), vaccination certificate(s), visa(s), etc.) necessary and enforceable both by the airline and by destination countries. Compliance with such requirements is exclusively the Member’s responsibility, as well as compliance with other government-imposed obligations at such countries for their legal stay and/or transit through them. The Member accepts that Aeroméxico Rewards is not responsible if the airline provider prevents them from boarding if the Aeroméxico Rewards Member does not have necessary, correct and enforceable documents. In this case, the Aeroméxico Rewards Member releases Aeroméxico Rewards from all liability, since Aeroméxico Rewards is solely responsible for operating as a payment method and issuing the Aeroméxico Rewards Award Ticket. The Aeroméxico Rewards Member accepts that any complaint associated directly with the operation of the flight must be reviewed by the relevant airline provider and will be handled according to the transportation agreement entered into with the airline.
Personal data
Any processing of personal data by Aeroméxico Rewards, as well as the exercise of ARCO Rights by Members, shall be done in accordance with the Law and Regulations applicable in the United Mexican States, and in compliance with the provisions of the Aeroméxico Rewards Privacy Notice, which you accepted prior to signing up for Aeroméxico Rewards (to review the Privacy Notice, please go to www.clubpremier.com)
Money laundering
In accordance with the Federal Act for the Prevention and Identification of Transactions with Illegal Proceeds and as a result from certain activities by Members deemed vulnerable activities by the authorities, Aeroméxico Rewards shall share your Personal Data with the relevant authorities.
Jurisdiction
These Terms and Conditions, in connection with their interpretation or compliance, shall be governed by the Law and jurisdiction of the competent Courts in Mexico City, waiving any other jurisdiction that may correspond to them by reason of subject-matter or present or future address.
Should you have any questions or need clarification on these terms and conditions, please call (52 55) 1519 4040 or write an e-mail to: [email protected].
In the event of a change in the Corporate Representative, it is the responsibility of the Company Aeroméxico Rewards Business to communicate the change to Aeroméxico Rewards Business by sending a letterhead signed by the Legal Representative of the Company Aeroméxico Rewards Business indicating the details of the new Business Representative accompanied by the power of attorney and official identification of the Legal Representative. The letter must contain the personal information and the number of the Aeroméxico Rewards Individual Account of the new Business Representative. The aforementioned letter should be sent to the Aeroméxico Rewards Business, by email to [email protected]