Frequently Asked Questions

We care for the highest benefit for our Members , all Aeroméxico Rewards Points credited to Corporate Accounts are in addition to the Aeroméxico Rewards Points credited to the Employee’s Individual Account.

Aeroméxico Rewards Points last up to 24 months after the accreditation date.

Authorized Contacts will recieve a monthly Statement via email with the Corporate Account balance.You can also check the status anytime by logging to https://corporativo.clubpremier.com/login and clicking in to the account status section.

If the Authorized Corporate Representative of the account no longer works at the Company , or you forgot password/Corporate Account Number , please send an email to [email protected] in order to restore the account.

If the Corporate Account Number is missing while the booking process , its crucial to registrate the Company´s Unique Acrual Code (OSI) before the flight, by contacting our Call Center (55) 1519 4040 or by sending an email to [email protected] requesting to add the Corporate Acount Number to the reservation.

Please note there is no Retroactive Accumulation for Air Transactions in the Aeroméxico Rewards Business Program.

The Company can also earn Aeroméxico Rewards Points by acquiring the variety of services that our Program and Partners offer, you can earn Aeroméxico Rewards Points by:

• Paying with your American Express(R) Corporate Aeroméxico Card.
• Booking your accommodation with Hoteles en Línea.
• Staying at one of the Choice Hotels and City Express properties.

Discover the diferent opportunities to earn Aeroméxico Rewards Points while complementing your Bussiness Trip Experience , by clicking on https://corporativo.clubpremier.com/ing/earn?lang=en to learn more.

Please note that only the Authorized Corporate Representative can reward Aeroméxico Rewards Points to obtain exclusive benefits on Aeroméxico Rewards Business.

There are many great ways to enjoy Aeroméxico Rewards Points. You can learn more about the variety of flights , accomodations , car rentals and much more rewards available at https://corporativo.clubpremier.com/ing/use?lang=en

In order to acquire Unique Accesses and Premier Lounge Memberships :

• The Company must be enrolled in Aeroméxico Rewards Business .
• The Employee to whom the discount will be applied must have entered the Companie's Unique Accrual Code (OSI) at the time of acquiring the Unique Accesses or Premier Lounge Memberships

Rember that in order to acquire these benefits you must contact our Call Center (55) 1519 4040.

You can learn more by clicking https://corporativo.clubpremier.com/ing/use/flight-enhancements/salones-premier/

The Company will be assigned Gold and Plantinum Tier Cards for no extra cost in order to provide exclusive benefits during their Business flights to Employees according to it's billing status with Aeromexico.

Some of the benefits that our Tier Cards provide are:

• Upgrade to Premier Class for no additional cost.
• Sitting selection for no additional cost.
• Premier Lounges access while waiting for your flight
• Check-in and boarding priority for a fast experience
• Document at SkyPriority preferential counters.
• 1 extra checked bag at no cost.

For further information please check : https://corporativo.clubpremier.com/ing/corporate/levels?lang=en

Para asignar las Tarjetas de Nivel de la Cuenta Corporativa debes de ser el Representante Empresarial.

Ingresa al perfil de tu Empresa iniciando sesión en https://corporativo.clubpremier.com/login

Dirigirte a la sección de "Tarjetas y Membresías" y asignar las Tarjetas de Nivel disponibles a tus Colaboradores que estén inscritos al Programa Individual.

Recuerda que el Nivel Tier quedará vinculado con el Número de Cuenta Individual de tu Colaborador.

Authorized Corporate Representatives may consult the Tier Level assigned to Employees from the Corporate Account Profile by logging in at https://corporativo.clubpremier.com/login

Additionally, we suggest requesting Employees to download the Aeroméxico Rewards App and logging in with their Individual Account. By using the APP they will be able to:

• Consult Their Individual Tier Level or the Tier Level granted by your Corporate Account.
• View and use your virtual Card to earn Aeroméxico Rewards Points, access Premier Lounges and more.

At Aeroméxico Rewards Business we are commited to provide your Company with best Business Experience, this is why if your employee has a Tier Level higher than the one assigned by the Company, he or she will keep the Level with the highest benefits.

To earn Aeroméxico Rewards Points with hotels and car rental companies in the Corporate Account, it is necessary to enter the invoice corresponding to the service contracted with them by following the steps below:

1. Contract the service of hotel or rental companies affiliated with the Corporate Program.
2. At the end of the stay or car rental, please request the invoice corresponding to your service.
3. Log to your Company profile at https://corporativo.clubpremier.com/login
4. Click to the Retroactive Accumulation section and register the invoice by entering the Corporate Account Number of your Company so that the Aeroméxico Rewards Points are credited.
5. Once the validation process is complete, the Aeroméxico Rewards Points will reflect in the Company's Corporate Account within a period of 14 business days after the invoice registration date.

Remember that you must be the Business Representative or Authorized Contact of the Company to register the invoice to the Corporate Account.

Please note there is no Retroactive Accumulation for Air Transactions in the Aeroméxico Rewards Business Program.

Vía e-mail a: [email protected]

Chat: www.clubpremiercorporativo.com

Call center:

Mexico City : (55) 1519 4040

Monday to Friday from 09:00 am to 19:00 pm. (Mexico City ).